FAQs
How do I contact Buildium support? ›
- Available 24 hours a day, 7 days a week.
- ticketsupport@buildium.com.
We encrypt this data to keep you, your tenants, vendors, and business partners secure. Every time you visit Buildium, it's encrypted (to get technical, it's done through TLS with a 2048-bit certificate, signed with SHA-256).
How to collect management fees in Buildium? ›Navigate to Rentals > Rental owners.
If you're collecting fees from an association, you can also find this button under the Associations menu and Associations page, and on the shortcuts menu. Click Collect Management fees. Select the time period and properties for which you'd like to charge a management fee.
All customer data is stored with Amazon RDS Encryption, which ensures that everything is encrypted at rest, including the underlying storage for the database, as well as any data in backups or replicas.
How do I send an email from Buildium? ›- Navigate to Communication > Emails.
- Click Compose email.
- First, select Add recipients and select who you want to send the email to.
- You can select recipients in multiple groups, and use the filters to easily find who you need.
- Navigate to Communication > Resident Center Settings.
- Click Users.
- Select the tenants for whom you would like to create an account. ...
- Click Send welcome email on the top right (in the blue line) above the tenant information.
In December 2019 Buildium was acquired by RealPage.
Who owns Buildium? › Does Buildium report to credit bureaus? ›Each month, Rent Reporting will automatically report the resident's rent payment activity to the 3 major credit bureaus (Equifax®, Experian®, and TransUnion® 3) to create a record of credit history.
How does Buildium collect rent? ›Buildium offers several payment options for landlords and property managers to collect rent from tenants. These options include: ACH (Automated Clearing House) Payments: Tenants can authorize direct bank transfers from their checking or savings accounts to pay their rent.
Why do I pay management fees? ›
Like any other service fee, management fees are paid to investment professionals in return for their services. The services can be in the form of advice, expertise, and, hopefully, a high return on your investment.
How do I pay my owner in Buildium? ›Click the Owner draw button, and then select to pay by EFT. On the Rental Owners drop down, select the property or owner you would like to record an owner draw for. You can also select any Groups you have access to, or select All rentals.
Is Buildium a good software? ›Great product for property management
Buildium has been great for property management. Online applications/background checks, epay, and the resident portal have proven to be daily uses in our business. 10 out of 10 would recommend.
A setup fee is charged for each bank account. First 5 bank account set-ups free. $99 per bank account. First 15 bank account set-ups free.
How long does Buildium take to process payment? ›EFT transactions are processed the same day if they are entered by 6pm Central Time. Credit card transactions are processed the same day if they are entered by 11:45pm Central Time.
How do I issue a refund on Buildium? ›On the lease ledger, click Issue refund. In the refund window, select which bank account to issue the refund from. Enter the refund date, amount, and select a payee. If you have multiple tenants on a lease,Buildium only allows refunds to be issued to one tenant at a time.
Where is Buildium headquarters? ›Buildium is an American property management software company. It was founded in 2004 and headquartered in Boston, Massachusetts, providing cloud-based (software as a service), real estate software.