Attention all job seekers in Canada: Your gateway to a stable federal career is here! The Canada Revenue Agency (CRA) is currently hiring for entry-level SP-04 Taxpayer Services Agent positions across 26 locations in Ontario, Alberta, British Columbia, and Atlantic Canada. But here’s where it gets exciting—these roles are perfect for newcomers, recent graduates, and anyone looking to kickstart their career, as they require only a high school diploma and basic client service experience. And this is the part most people miss: With a starting hourly rate of $33.41, fully paid training, and opportunities for long-term growth, these positions are a golden opportunity to step into the federal workforce. But here’s where it gets controversial—while these jobs are open to anyone with work authorization in Canada, veterans and Canadian citizens or permanent residents get priority. Is this fair, or should the process be more inclusive? Let’s discuss in the comments!
Last updated on December 5, 2025, at 7:22 PM EST (Toronto Time), this hiring round for 2026 offers not just a job, but a career path with competitive salaries ranging from $65,389 to $73,595, annual raises, full federal benefits, and a defined benefit pension plan. Below, we break down everything you need to know—eligibility, locations, requirements, and application tips—to help you secure one of these sought-after roles.
Who Can Apply?
- Residency: Anyone residing in Canada with work authorization.
- Citizenship: Canadian citizens and permanent residents abroad.
- Education: A high school diploma is mandatory; higher education is a plus.
- Experience: Basic client service experience and computer skills (Outlook, Excel, Word, PDF tools, search engines).
- Availability: Willingness to work at least 3 days per week onsite.
Pro Tip: Both paid and volunteer experience count, so don’t underestimate your background!
Locations
Ontario (15 Locations): Barrie, Belleville, Hamilton, Kingston, Kitchener, London, Mississauga, Oshawa, Peterborough, Scarborough, St. Catharines, Sudbury, Thunder Bay, Toronto, Windsor.
Western Region (Alberta & British Columbia): Calgary, Edmonton, Surrey.
Atlantic Region (8 Locations): Bathurst, Moncton, Saint John, St. John’s, Halifax, Sydney, Charlottetown, Summerside.
Job Duties
As a Taxpayer Services Agent, you’ll handle inquiries from Canadians via phone, including:
- Answering calls and reviewing taxpayer information.
- Explaining CRA programs and researching solutions.
- Applying legislation and preparing documentation.
- Maintaining professionalism in challenging conversations.
Important Note: This role involves prolonged use of computers and headsets, so be prepared for a contact-centre environment.
Application Tips for Success
- CRA-Ready Resume: Highlight exact months of experience, specific tasks, and software skills. Vague resumes are a no-go.
- EEDI Questionnaire: Complete it to boost your chances if you qualify under Employment Equity.
- Education Documents: Ensure your name matches your CRA profile and ID.
- Online Tests: Prepare for cognitive, communication, and behavioural competency assessments.
- Apply Early: CRA processes applications as they arrive, not after the deadline.
- Training Commitment: Be ready for full-time, mandatory training (approx. 37.5 hours/week).
How to Apply
- Visit the CRA Careers portal: CRA Careers.
- Search for postings by region:
- Create/update your CRA profile, upload credentials, complete the EEDI questionnaire, and submit your application.
- Monitor your CRA profile and email for assessment notices.
Why Act Now? These positions fill quickly due to their accessibility and excellent benefits. Don’t miss your chance to join the federal workforce and build a long-term career. Apply today and take the first step toward a brighter future!
About the Author: Gagandeep Kaur Sekhon, a proud Canadian citizen residing in Calgary, Alberta, shares her journey from a study visa in 2010 to permanent residency in 2015. As a mother of two and a dedicated writer at INC – Immigration News Canada, she empowers others through her insights and guidance. Follow her story and stay updated on the latest opportunities in Canada!
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