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Lean IT
Question | Answer |
---|---|
Chairman Cho of Toyota had a key message regarding Lean Leadership. What was this key message? | Go see, ask why, show respect |
How does Flow simplify demand planning? | By shortening the planning horizon |
In a Lean transformation, how can IT serve as a major catalyst for change? | Information enables all Value Streams |
In a Pull system, what does an empty slot mean? | It is a replenishment signal |
In what DMAIC phase would a Root Cause Analysis be carried out? | Analyze |
Learning from mistakes is one of the ways an IT organization can make progress. Which of the following statements represents the Lean way of dealing with mistakes? | IT management must focus on ensuring that improvement work is done |
What board contains all necessary KPIs needed to steer the organization? | Week board |
What does a Pareto chart display? | The causes of a problem or condition from large to small contribution |
What is a major possible barrier for the value flow? | Muri or overburden (in working procedures and work hours) is, together withMura or inconsistency and variation, a major barrier that can lead to Muda and the production of defective products. |
What is the definition of overburden? | Inability to meet customer demand with a certain resource |
What is the key production factor within IT? | Time |
What is the primary purpose of a Skills and Knowledge analysis? | Balance demand and supply Correct |
What is the purpose of a CTQ tree? | Translates customer expectations to measurable internal objectives and activities |
What is the purpose of a Kanban card? | To inform the process about the status of the product or service |
What is the purpose of a Skills & Knowledge (S&K) analysis? | Develop the right amount of S&K to provide the value that customers expect from IT. |
What tool would be used to understand how much time is spent on value-added activities? | Process Cycle Efficiency (PCE). |
When does the ‘Valley of Despair’ occur? | When people become despondent with the lack of success regarding the change |
When work is NOT done efficiently, what is MOST likely the cause? | Poor processes are one of the principal causes of inefficiency. |
Which activity should be described as Necessary (or Business) Non-Value-Added (NNVA)? | Finance |
Which are examples of what a customer values in a service? | Pricing, Reliability and Timeliness |
Which is a definition of overburden (Muri)? | Overburden means not having the right resources available at the right place or time. ( Inability to meet customer demand due unrealistic workloads on people) |
Which is a form of waste? | Managing the list of inventory changes |
Which is a Lean tool to investigate the root cause of problems? | The 5 Whys |
Which is a principle of Lean? | Value is defined by the customer |
Which is a purpose of Voice of the Customer (VoC) tools? | To set priorities and goals consistent with customer needs |
Which is an objective of the Improve phase? | Implement solutions |
Which is input of the improvement board and output of the day board? | Problems |
Which is MOST likely to be a customer requirement for a specified product? | Meets expectations |
Which is NOT a form of waste? | Training end users |
Which is NOT a goal of Lean? | Increasing profits |
Which is NOT a requirement for a KPI? | Should be owned by the manager |
Which is NOT a Value-Added activity? | Coordinating an incident resolution |
Which is NOT an objective of Six Sigma? | Behavioural change |
Which is the MOST important Behavior within Lean? | Learning |
Which tool would you use in the Analyze phase of DMAIC? | Ishikawa Diagram |
Which tool would you use in the Measure phase of DMAIC? | Value Stream Map |
Which topics should NOT be covered by the manager during a performance dialogue with an employee? | Discussing solutions with the employee to enable them to meet their objectives |
Why is empowering the front-line employees essential in a Lean organization? | Ensure that the front-line employees have knowledge of the customer needs (Key to an effective front-line is that the front-line employees know what the customer wants & can deliver the value required without having to gain permission from management.) |
Why is it important that IT management deeply understands the principles and methods of Lean? | To create sustainable improvements in IT services |
Why should a Kanban system be introduced? | To control the initiation of new work |
Created by: AnnaMaryTN
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