Frequently Asked Questions (2024)

To request for a replacement contract, please submit to your agent or any Pru Life UK customer center near you a duly accomplished and notarized Agreement Pertaining to Loss or Destruction of Policy Form along with a payment of PhP150.00.

Download the Agreement Pertaining to Loss or Destruction of Policy Form

Your policy contract can be used as part of a collateral agreement. The proceeds of your policy are shared with your assignee (the individual receiving full or part of your insurance proceeds). To assign, submit your policy contract to your agent or any Pru Life UK customer center near you, together with a duly accomplished and notarized Assignment of Policy Form, a copy of the Loan Agreement Form, and consent of Irrevocable Beneficiaries and Release of Previous Assignment Form, if any.

Download the Assignment of Policy Form for Individual Policyowner

Download the Assignment of Policy Form for Corporate/Entity Policyowner

As soon as you have fully paid your loan from where you assigned the policy, you may request for the release of your policy's assignment. To do this, submit the following to your agent or any Pru Life UK customer center near you:

• Accomplished Release of Policy Assignment Form

• Policy Amendment Request Form (for change of beneficiary)

• Secretary's Certificate of Board Resolution (if the Assignee is a Corporation) authorizing an officer to sign for the Company

Download the Policy Amendment Request Form for Individual Policyowner

Download the Policy Amendment Request Form for Corporate/Entity Policyowner

1. Withdrawing through PRUAccess
   To request for a partial withdrawal, you may submit your request throughPRUAccess

   Step1: Log in to PRUAccess.

   

   Step 2: Click Policy Information.

   

   Step 3: Click Policy E-Transaction then select New E-Transaction Request.

   

   Step 4: In the drop-down options, select Partial Withdrawal.

   

   Step 5: Fill out required details then click Submit
   

   A: Fill out required details

   

   B: Click submit
   
   

   
   
2. Withdrawing through manual request

   To manually request for a partial withdrawal (Dividend Withdrawal or Premium Deposit Withdrawal), submit aduly accomplished and signed Partial Benefits Payout Formwith consent of irrevocable beneficiary/ies, if any, and avalid government-issued IDto your agent or via email atwithdrawals@prulifeuk.com.ph.

   Download the Partial Benefits Form

Yes, you can fully withdraw your policy.

When you withdraw your investment-linked life insurance policy, you also fully withdraw all its benefits and the opportunity for the investment linked to your insurance plan. 

Similarly, when you surrender your traditional policy for the cash value, your policy and all its benefits will be automatically terminated. The cash surrender value will be significantly lower than the premiums paid if you surrender your policy during the early policy years. 

If you are withdrawing your current policy to purchase a new policy, your current policy may be subject to withdrawal charges, and any projected earnings from the withdrawn amount will be forfeited. 

Moreover, the new policy will be subject to: 1) charges for newly purchased products, 2) a new contestability period, 3) higher premium depending on your age and medical condition. Lastly, plan features, or riders attached to your existing policy may no longer be available in a new policy.  

To request for a full withdrawal (Cash Surrender or Cooling off), submit a duly accomplished and signed Policy Surrender Form with consent of irrevocable beneficiary/ies, if any, and a valid government-issued ID to your agent or via email at withdrawals@prulifeuk.com.ph.

Download the Policy Surrender Form

PRUAccess is the portal made especially for our PRU customers. You can access your policy information, official receipts, premium notices, letters, and more, anytime, anywhere!

Visit PRUAccess here.

Apart from viewing your policy information, official receipts, premium notices, and letters, you can also make the following transactions through PRUAccess (click each item for quick tutorial videos):

• Enroll your credit card to the auto-charge facility

• Change the mode of payment to a more or less frequent schedule

• Add, remove, or update your beneficiary list

• Switch to another insuravest fund

• Redirect your premium allocation

• Top-up/add to your insuravest fund

• Apply for a partial withdrawal

• Apply for a dividend withdrawal

• Pay your premiums

• Update your contact information

You may also watch this video to see the quick useful links at the PRUAccess landing page.

To register for a PRUAccess account, simply accomplish the online registration here.

Watch this quick tutorial video to learn how to register.

Make sure to have your policy contract with you at the time of registration as you will need to input your policy details. Registration is FREE.

Should you encounter any technical problems or need support, please call or email our PRU Customer Action Team and a service representative will be happy to help you from Monday through Fridays, 9:00 a.m. to 5:00 p.m., except holidays.

• For Metro Manila: (02) 8887 5433

• For domestic toll-free via PLDT landline: 1 800 10 7785465

• Email: contact.us@prulifeuk.com.ph

If you forgot your login details, please use the PRUAccess account recovery feature here.

Watch this quick tutorial video to learn how to reset your password.

Should you require further assistance, please call or email our PRU Customer Action Team and a service representative will be happy to help you from Monday through Fridays, 8:30 to 6:00 PM, except holidays.

If you have been locked out of your account due to inactivity or multiple wrong passwords, please use the ‘Forgot Username and Password’ feature of PRUAccess.

Reset your login details in just five (5) easy steps:

1. Visit the PRUAccess website and click ‘Forgot Username and Password’.

2. Enter either your username or registered email address and validate captcha.

3. Click ‘Reset password via email address’. An email notification will be sent to your registered email address. You can also reset the password by answering three security questions correctly.

4. Log in to your account using the temporary password emailed to the registered email address and change the pass.

5. An email notification will be sent to your registered email address once the password has been successfully reset.