An email notification will inform you about the status of your MTCN (Money Transfer Control Number). The MTCN is valid for 72 hours after created. If funds are not received within 72 hours, the MTCN expires.
You will be notified by email 24 hours before the MTCN expires.
Please note that only one active MTCN is allowed per customer. Once a MTCN is created, you should not start another money transfer online until the current one is completed or cancelled.
To check your MTCN status, you can also call our Westernunion.com customer caretoll free number at1-800-937-837or send an email tocomentarios@activaecuador.com.
