How The 'Silo Effect' Is Hurting Cross Team Collaboration (2024)

The phrase “silo effect” might sound a little eerie at first, like a reference to a creepy sci-fi movie that takes place on a farm. But what is it, really?

Its actual meaning is equally as terrifying. The silo effect occurs when separate departments or teams within an organization don’t have a system to communicate effectively with each other—and productivity and collaboration suffer because of it. One classic example of the silo effect is when two departments are working on practically identical initiatives, but neither of them is aware of what the other is doing.

Despite the fact that employees are more technologically interconnected than ever before, the silo effect continues to be a problem for teams of all types. According to Clear Company:

  • 39% of employees within a surveyed group believe that there isn’t enough collaboration between teams in their organization.
  • 86% of polled executives and employees blame a lack of collaboration or bad communication for team problems and failures.
  • Less than 50% of respondents thought their organizations effectively and honestly discussed issues with employees.

Let’s explore how your organization can improve cross-team collaboration through the right digital tools and communication processes.

Strike The Balance Between Segmentation And Team Collaboration

Remote environments, managerial differences, lack of collaborative tools, and misalignment on goals are all reasons why team silos may develop. After all, different teams usually specialize in different areas—and that’s a good thing. A Jack of all trades is a master of none, right?

But too much segmentation hurts productivity, profitability, and cross-team cohesion. So although the silo effect causes problems for teams, getting rid of silos altogether will result in additional unwanted chaos.

How can organizations foster cross-team collaboration while maintaining necessary job differentiation? While team members within different areas of the organization might not work together on a day-to-day basis, it’s important that the managers of these separate teams do.

Weekly leadership meetings can help many organizations to keep each team informed of what other departments are working on. Especially with larger organizations, discussions of company goals during these meetings can also help managers decide how to best share and divide up work among departments—which gives team members unique opportunities to collaborate.

How The 'Silo Effect' Is Hurting Cross Team Collaboration (1)

Sometimes silos can develop because of differences in opinion or barriers between department leaders over priorities. This is another thing that can be alleviated with open and honest meetings—as opposed to just one or two executives being the only people who really know what’s happening company-wide.

Harness Individual Skills For A Collective & Collaborative Win

Meaningful creative collaboration between employees with various skill sets is another great way to facilitate long-term communication and alleviate the effects of a silo. Create opportunities for employees to work closely together on large-scale projects that matter.

According to HR.com, identifying and catering to different skill sets is a way to prevent “one size fits all” approaches to management. By identifying the strengths of each team member, it’s easier to find areas where two or more people can work together to mitigate each other’s shortcomings.

This will not only lead to high-quality and well-rounded work but will also help create a sense that everyone involved is building something impactful together—and these types of shared experiences forge real bonds. It can also make things easier on management, thanks to cross-departmental communication.

When Mainstreethost, a Digital Marketing and SEO agency, upgraded their website they utilized this tactic to great success. As one of their Content Strategist explains:

“Coming together to redesign our company’s website was hugely impactful for all involved. Not only had most of us never worked on a project of this scale, but coming from different departments, we had never worked together on any project. By communicating consistently through a coordinated Trello board—as well as getting together face-to-face—we were able to bring our shared vision to life. I can honestly say that each member of the team walked away with more knowledge than we had when we began the project."

Tools To Stay Connected

There are many tools out there specifically designed to facilitate communication between employees wherever they are. And when you’re trying to open up lines of communication between separated groups, convenience and efficiency are especially important because everyone has to be on the same page.

Discover four tools to keep connections close and visibility high across the whole organization.

How The 'Silo Effect' Is Hurting Cross Team Collaboration (2)

Trello

As you probably already know, Trello is the perfect tool to kick silos to the curb. Create boards for brainstorming, housing projects, or storing information—and tag employees to loop them in on what’s going on.

Use the Company Overview board template to get a headstart on fostering better communication and providing more visibility into major projects, initiatives, and goals across the organization.

  • Create cards for each department and add respective members so anyone at the company can connect with those individuals (far left list).
  • Assign a project owner to each project card. They are in charge of updating the card on a regular basis.
  • Link to appropriate Trello boards, Slack channels, etc. so that everyone at the company knows where to find more detailed information or relevant discussion.

The Card Aging Power-Up can help identify projects that may be falling by the wayside or need updating.

How The 'Silo Effect' Is Hurting Cross Team Collaboration (3)

How The 'Silo Effect' Is Hurting Cross Team Collaboration (4)

Confluence

With Confluence, teams can create, collaborate, and organize their work in one place. This team workspace tool is perfect for storing knowledge and making it visible across teams. Every team member has visibility into institutional knowledge and access to the information they need in order to do their best work.

Slack

Gone are the days of sending hundreds of files, clarifications, or questions back and forth via an endless email chain. Most companies have a chat platform, like Slack, to help them stay connected with colleagues during the day.

Create certain channels for segmented topics or specific teams, and other channels that include all teams across the company. By doing this, you can keep conversations specific to the team or open it up to a broader conversation.

Google Drive

Google Drive is an obvious example of a tool that encourages visibility and collaboration. The Documents feature, for example, allows for multiple users to edit a single document simultaneously and in real-time.

The Google Drive Power-Up in Trello provides previews and metadata about the doc, including recent updates and when it was created. Instead of attaching Word document after Word document with edits and re-edits, Trello allows you to bring in team members to connect directly on one single Google Doc.

If you’re looking for even more collaboration capabilities, Slack is another platform that can actually combine Google Docs, Trello notifications, and other attachments all in one place!

One could almost say that these three together are kind of a trifecta of transfers, a pod of productiveness, a cluster of communications.

Create A Seamless Customer Experience

The technology and remote landscape have completely changed company dynamics and roles. This means that many professionals have had to venture outside their comfort zones as roles shift along with trends.

A great example of this is the traditional customer service department and social media teams. In the past, customer service representatives communicated with customers over the phone, and later on through online reviews. But nowadays, the roles of social media specialists and customer service professionals are pretty blurred.

According to Hootsuite, social media is the preferred customer support channel for those under 25, with 32.3% of them saying it’s their top choice. This trend has forced social media experts to develop some customer relations skills and vice versa. It also creates a need for these two departments to develop some common goals, best practices, and a consistent voice.

From a customer experience standpoint, it’s confusing to have someone on the phone telling you one thing, while another department is tweeting out totally opposing information. In situations like these, cross-team collaboration is an absolute must.

Come Together, Right Now, All The Teams

Say goodbye to the days of thinking: “Oh, I thought they were working on that initiative,” and “What does that department even do?”.

Providing an enjoyable and seamless experience for employees, your customers, and business partners should be enough motivation to start bringing your employees together a little more. With the right intention, a shared vision, transparent conversations, and the right tools, your organization can nurture cross-team collaboration in the spaces that team silos used to dominate.

Good or bad, we’d love to hear your thoughts. Find us on Twitter (@trello)!

How The 'Silo Effect' Is Hurting Cross Team Collaboration (2024)

FAQs

How do you break silos between teams? ›

Here are six strategies that can help break down silos and foster greater cross-functional collaboration across the entire organization:
  1. Communicate a Unified Vision. ...
  2. Create Shared Accountabilities. ...
  3. Bring Teams Together. ...
  4. Get Leaders On Board. ...
  5. Incorporate Collaboration Tools. ...
  6. Shift Mindsets and Behavior with Training.

What do you mean by silo effect explain it with an example? ›

The silo effect is a phrase that is popular in the business and organizational communities to describe a lack of communication and common goals between departments in an organization (7). Silo maybe defined as groups of employees that tend to work as autonomous units within an organization.

What are silos in teamwork? ›

A silo appears when a group of people don't share information, goals, tools, priorities or processes with other groups. This type of mindset presents challenges across the entire company, it also shows that the company doesn't incentivize inclusivity among teams.

How do you solve a silo problem? ›

How to break down silos
  1. Establish the organization's vision. ...
  2. Set common goals. ...
  3. Provide incentives. ...
  4. Promote cross-departmental collaboration. ...
  5. Assign cross-departmental liaisons. ...
  6. Implement team-building exercises and events. ...
  7. Encourage communication. ...
  8. Use collaboration tools.
8 Jun 2021

Why is breaking down silos important? ›

Silos cause communication breakdowns, hinder productivity, and turn employees into narrow-minded thinkers. Here's how to break them down once and for all. Breaking down silos is a core way to improve cross-team collaboration.

Why should you break silos down? ›

Key Points

Silos – departments or teams working in isolation – can restrict efficiency and innovation in an organization. You can break down a silo mentality by building stronger, more collaborative relationships between departments.

What are other examples where the silo effect is true? ›

One quintessential example of the silo effect is when two departments are working on practically identical initiatives, but neither of them is even aware of what the other is doing.

What is an example of a silo? ›

Schedule: Employees can form organizational silos among coworkers who work at the same time as them. For example, at a news station, the producers who organize the morning newscasts may share the same silo, while the producers over the evening show have their own group.

What problems does the silo effect create? ›

Silos can result in a variety of problems, such as duplication of effort, lack of synergy and missed opportunities. Identifying and correcting the problems silos cause can help you open the lines of communication in your company.

What does cross silo mean? ›

Instead of holding one-way information sessions, leaders should set up cross-silo discussions that help employees see the world through the eyes of customers or colleagues in other parts of the company. The goal is to get everyone to share knowledge and work on synthesizing that diverse input into new solutions.

What prevents teams from working in silos? ›

This is because silos increase a lack of communication and create distance between team members.
...
How to Get Rid of Silos
  1. Communicate the Company's Vision and Mission. ...
  2. Share Information. ...
  3. Eliminate Competitive Attitudes Among Teams. ...
  4. Introduce Employees from Different Teams to One Another. ...
  5. Develop Leaders Who Don't Allow Silos.
6 Jul 2022

What is the silo mentality and how can it hurt your property team? ›

Silo mentality is an attitude within an organization where departments or teams don't share knowledge or collaborate with one another, leading to difficulties in achieving long-term goals. As you might have guessed, the name comes from those large, grain-storing metal structures you'll spot on farms.

How can we avoid communication silos? ›

Companies can't afford to lose this much productivity to communication silos, so here are seven ways to break them down.
  1. Connect people via a common goal.
  2. Establish communication experts within the business.
  3. Open your office up.
  4. Use collaboration training.
  5. Team building exercises across departments.
15 Mar 2022

What is cross silo leadership? ›

Cross-Silo Leadership – Taking Advantage of Both Horizontal And Vertical Networks for Collaboration. Posted on February 22, 2022. Though most mid-senior leaders recognize the importance of breaking down silos to help people collaborate across boundaries, they struggle to make it happen.

What causes silos in organizations? ›

Organizational silos in business is when a company has groups of experts separated by department, specialization, or location — a very common approach. The problem starts when employees aren't just separated physically, but when they pursue department goals instead of company goals.

What is silo behavior? ›

A silo mentality is a way of thinking that is rigid and somewhat simplistic. Indeed, a person who thinks in terms of silos might struggle to see beyond established ways of doing things. In other words, they lack what is called 'fluid intelligence': the capacity to think flexibly across boundaries.

What's another name for a silo? ›

In this page you can discover 10 synonyms, antonyms, idiomatic expressions, and related words for silo, like: granary, crib, tank, dunnage, superhardened silo, pit, rocket-launcher, storehouse, defense and bunker.

What are the 3 types of silos? ›

Silos are used in agriculture to store grain or fermented feed known as silage. Silos are more commonly used for bulk storage of grain, food products. Three types of silos are in widespread use today: tower silos, bunker silos, bag silos and silage piles.

What are the 3 major types of silos in business? ›

The three types of silos most commonly used today are tower silos, bunker silos, and bag silos.

What is the silo effect Why does it exist how can an organization reduce or eliminate the silo effect? ›

The Silo Effect refers to a lack of information flowing between groups or parts of an organization. On a farm, silos prevent different grains from mixing. In an organization, the Silo Effect limits the interactions between members of different branches of the company, thus leading to reduced productivity.

What is silo organizational structure? ›

What Are Silos? Organizational silos describe the isolation that occurs when employees or entire departments within an organization do not want to, or do not have the adequate means to share information or knowledge with each other.

What is a silo perspective views in business? ›

The Silo Mentality as defined by the Business Dictionary is a mindset present when certain departments or sectors do not wish to share information with others in the same company.

What does in silos mean? ›

Working in silos describes a situation when individuals and teams are working on the same objective but don't communicate enough. The term 'silos' itself refers to containers used to store grains. So, it's just like having individuals locked up in containers doing their work separately without coordination.

What is silo effect on the business process? ›

Silo mentality is a reluctance to collaborate with others within an organization. Sometimes, silos are so ingrained that employees do not realize they are setting priorities from an us-versus-them bias. For companies that struggle with business process silos, the move to a remote workforce only exacerbates the problem.

Can silos be good? ›

Silos aren't *always* a bad thing

But silos can be good! Yes, really! Within silos, teams often have common goals and aligned incentives that create trust, natural collaborations, and open communication. And, because communication is really strong inside silos, you produce better work.

What is silo management? ›

It occurs when departments or management groups do not share information, goals, tools, priorities and processes with other departments. The silo mentality is believed to impact operations, reduce employee morale and may contribute to the overall failure of a company or its products and culture.

How do you bridge silos? ›

How to build bridges across silos
  1. Craft a vision and goals that unite everyone. Silos often form because people are working on different goals with nothing that connects one department's effort and output to another. ...
  2. Establish a cross-functional team. ...
  3. Make problem-solving a collaborative effort. ...
  4. Overcome the “Us vs.
19 Apr 2019

What is cross functional team collaboration? ›

For our purposes, cross-functional collaboration occurs when people from different operational areas join forces to solve problems or implement process improvements. Many of the problems organizations find most challenging involve the moments when work passes from one department or team to another.

What is silo and cross silo? ›

silo - vertical, functional team in a corporation ( e.g. department) http://en.wikipedia.org/wiki/Information_silo. cross-silo - horizontal, functional team breaking the functional silo barrier in order to build organizational connections across functional silos.

What is the opposite of silos? ›

Opposite of to store in a silo. affiliate. amalgamate. combine. consolidate.

How do you use the word silo? ›

How to use Silos in a sentence. Government buildings were converted into silos to hold the abundance, as other countries in the region placed orders for massive amounts of these seeds. Storage is usually in steel silos (heat could damage concrete silos).

What teamwork and collaboration means to you? ›

Both teamwork and collaboration involve a group of people working together to complete a shared goal. The key difference between the collaboration and teamwork is that whilst teamwork combines the individual efforts of all team members to achieve a goal, people working collaboratively complete a project collectively.

Does remote work lead to silos? ›

The results “show that firm-wide remote work caused the collaboration network of workers to become more static and siloed, with fewer bridges between disparate parts,” the researchers wrote in the study, published by Nature in September. The good news is that silos don't have to grow with remote work.

What are some of the disadvantages for any company caused by silo mentality? ›

Disadvantages of a Silo Mentality

It creates a self-fulfilling prophecy adopted by departments, as each department cares only about their success and not the organization's success as a whole. It will lead to inefficiency at the organizational level and may reduce the organization's potential to achieve their goals.

What are silos in marketing? ›

Silo marketing is isolated, disconnected or an incomplete integration of all channels and functions of marketing online. It could be using only one or two channels or platforms, or using multiple digital tactics, but using them in a way that they don't work together.

How is it different from cross functional team? ›

What is a cross-functional team? We typically think about teams as groups of people who have similar jobs – the marketing team, the IT department, the sales division. A cross-functional team, however, brings together people with different kinds of expertise or from different departments in your organization.

What is cross silo Federated learning? ›

Chao Huang, Jianwei Huang, Xin Liu. Federated learning (FL) is an emerging technology that enables the training of machine learning models from multiple clients while keeping the data distributed and private.

How are organizational silos related to the penny game? ›

The penny game showed that organizational silos encourage better collaboration. Organizational silos limit the number of handoffs. The penny game shows that organizational silos are the most efficient way to work. Organizational silos encouraged individuals to create large batches of work.

How do you break down communication silos? ›

Companies can't afford to lose this much productivity to communication silos, so here are seven ways to break them down.
  1. Connect people via a common goal.
  2. Establish communication experts within the business.
  3. Open your office up.
  4. Use collaboration training.
  5. Team building exercises across departments.
15 Mar 2022

How do you bridge silos? ›

How to build bridges across silos
  1. Craft a vision and goals that unite everyone. Silos often form because people are working on different goals with nothing that connects one department's effort and output to another. ...
  2. Establish a cross-functional team. ...
  3. Make problem-solving a collaborative effort. ...
  4. Overcome the “Us vs.
19 Apr 2019

What are the 3 major types of silos in business? ›

The three types of silos most commonly used today are tower silos, bunker silos, and bag silos.

What causes silos in organizations? ›

Organizational silos in business is when a company has groups of experts separated by department, specialization, or location — a very common approach. The problem starts when employees aren't just separated physically, but when they pursue department goals instead of company goals.

What are communication silos? ›

A communication silo occurs when teams talk exclusively amongst themselves at the expense of big picture company goals. It can result in uncoordinated product shipments, misinformed marketing decisions, and poor customer support.

What is silo behavior? ›

What Is a Silo Mentality? A silo mentality is a reluctance to share information with employees of different divisions in the same company. This attitude is seen as reducing the organization's efficiency and, at worst, contributing to a damaged corporate culture.

What is cross silo leadership? ›

Cross-Silo Leadership – Taking Advantage of Both Horizontal And Vertical Networks for Collaboration. Posted on February 22, 2022. Though most mid-senior leaders recognize the importance of breaking down silos to help people collaborate across boundaries, they struggle to make it happen.

What is silo organizational structure? ›

What Are Silos? Organizational silos describe the isolation that occurs when employees or entire departments within an organization do not want to, or do not have the adequate means to share information or knowledge with each other.

What is silo management? ›

It occurs when departments or management groups do not share information, goals, tools, priorities and processes with other departments. The silo mentality is believed to impact operations, reduce employee morale and may contribute to the overall failure of a company or its products and culture.

How do you prevent bridging in silos? ›

The best approach to prevent bridging is to correctly design the hopper and silo for the product being handled. Standard tests can be done on samples of the bulk material to determine the necessary hopper angle and opening size for the product or range of products put through the silo.

What are the disadvantages of silos? ›

The disadvantages of organizational silos include:
  • There is limited interaction with people outside of the silo. ...
  • Silos can cause resistance to change. ...
  • People within silos may avoid cross-department collaboration.
26 Apr 2021

What is silo effect on the business process? ›

Silo mentality is a reluctance to collaborate with others within an organization. Sometimes, silos are so ingrained that employees do not realize they are setting priorities from an us-versus-them bias. For companies that struggle with business process silos, the move to a remote workforce only exacerbates the problem.

How does functional silos affect an organization? ›

In companies organized in functional silos, teams take strict ownership and control over projects and areas, rather than leveraging collaboration. Managers take control over certain team members, instead of building the best team for each project.

What's another name for a silo? ›

In this page you can discover 10 synonyms, antonyms, idiomatic expressions, and related words for silo, like: granary, crib, tank, dunnage, superhardened silo, pit, rocket-launcher, storehouse, defense and bunker.

What does creating silos mean? ›

A silo mentality is a way of thinking that is rigid and somewhat simplistic. Indeed, a person who thinks in terms of silos might struggle to see beyond established ways of doing things. In other words, they lack what is called 'fluid intelligence': the capacity to think flexibly across boundaries.

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