FAQs
Sending a text message with the format [ID {space} Your National Identification Number] e.g. (ID 12345678) to 1550.
How can I check my NHIF status? ›
You can always check your status or get your NHIF details by sending a text message with the format [ID {space} Your ID Number] e.g. (ID 12345678) to 1550, by dialling *155#, using the 'My NHIF' App which can be downloaded from Google Play or App Store or the NHIF Selfcare Platform.
What is the penalty for NHIF payments? ›
Under the new penalty rates, defaulters will pay 10 per cent of the contributor's amount. Previously, the penalties were charged at half of the contributor's amount translating to Sh250 for every month defaulted.
How can I update my NHIF details online? ›
How can I update my NHIF details?
- Login to your account via the NHIF website, Mobile App (or dial USSD *155#).
- Click "Change Facility."'
- Select "Member/Dependant."
- Select "County."
- Select a hospital in your selected county.
- Submit to change the hospital.
How do I check my NHIF penalty by phone? ›
How to Check Your NHIF Status Via SMS
- Go to your phone's main menu and tap on the messaging icon.
- Once the messaging application opens, compose a new SMS.
- Type ID, add space, and then type your ID number or passport number in the message space. ...
- Send the message to 21101.
How do I pay my NHIF penalty online? ›
Here's how to pay NHIF penalties via M-Pesa:
- Open M-Pesa: Access the M-Pesa menu on your mobile phone.
- Select Lipa na M-Pesa: Choose the “Lipa na M-Pesa” option.
- Choose Pay Bill: Select the “Pay Bill” option from the available choices.
- Enter Business Number: Input the NHIF Pay Bill number, which is 200222.
How can I check my NHIF penalty by SMS? ›
- Compose a new SMS.
- Type the letters ID, space, then input your ID number (or passport number where applicable), e.g. ID 12345678.
- Send to 21101.
How do I pay my NHIF penalty via mpesa? ›
Go to MPESA Menu. Select PAYBILL. Enter Pay-bill Number 222222.
What is the USSD code for NHIF? ›
One can register online by using the NHIF Selfcare Platform and follow the steps outlined in the platform. One can register by dialing the USSD code *155# from any network and following the prompts. One can also register through 'My NHIF' App which can be downloaded from Google Play Store or Apple Store.
How many times can I change my NHIF facility? ›
Can I change a hospital/facility any time I feel dissatisfied with the chosen one? Hello Member, Hospital/facility changes are done quarterly for Supa Cover (national scheme) members and twice in a year for civil servants.
If you have defaulted for over 12 Months, you can reactivate your card by paying KES 1,500. You will then have to wait for 60 days for the card to become active. You can pay via M-PESA Paybill, 200222 or at EQUITY, NBK, KCB, or CO-OP BANK. Ensure you pay regularly afterwards.
What happens if I loose my NHIF card? ›
If you go to Huduma Centre, ask to be directed to the NHIF desk. If you go to the NHIF offices, inquire about card replacement, and you will be directed. Present the deposit slip to the clerk, and you will be issued with a replacement card.
What is the new payment method for NHIF? ›
The National Health Insurance Fund (NHIF) notifies all Members and Employers that with effect from 8 December 2023, all NHIF payments through mobile money platforms shall only be made through the Government Pay bill Number 222222.
Is NHIF still working in Kenya? ›
The current National Health Insurance Fund (NHIF) is expected to be fully wound up by October 19, 2024, and it will transfer all the cash balances to the Social Health Insurance Fund.
What is error code 403 on NHIF? ›
The most common causes of a 403 error:
To use the Health App, your Health App record and medical record must match. If you're seeing a 403 error code, this means that there is a mismatch in your medical record and your Health App record.
How can I check my NHIF penalties by SMS in Kenya? ›
Sending a text message with the format [ID {space} Your National Identification Number] e.g. (ID 12345678) to 1550.
What happens if you fail to pay NHIF for one month? ›
NHIF Penalties for Late Payments
If you are self-employed, you are attracting a 50% NHIF penalty charge following late payment. For example, if you are contributing Ksh. 500 monthly then you will be paying Ksh. 750 for late payments.
How do I pay my NHIF penalty 2024? ›
Enter Paybill Number 222222 and use the following as Account Numbers:
- Member contribution (NHIFM-ID NUMBER e.g. NHIFM-11223344)
- Member Penalty (NHIFP-ID NUMBER e.g. NHIFP-11223344)
- Employer Contribution (NHIFE-ESlip NUMBER)
- Employer Penalty (NHIFEP-EMPLOYER CODE)