How to restart, power reset, or set the Android TV or Google TV back to original factory settings (2024)

Before you start

IMPORTANT: This article is for Android TV™ or Google TV™ models only. You can check your TV type if you're unsure.
- If your TV isn't an Android TV or Google TV, refer to the perform a power reset article.
Make sure the TV is on and you remove any external USB devices from the TV.

There are three different ways to reset your Android TV or Google TV depending on the issue you are experiencing:

Step 1 (Restart/Power Reset) is always recommended first as it can resolve many issues and doesn't affect saved information.
Step 2 (Factory Data Reset) is the next step and will erase all customer settings as it resets the TV to factory specifications.
Step 3 (Forced Factory Reset) is the final option and will also erase all customer settings as it resets the TV to factory specifications. Use this option when you can't access the TV through the menu, don't have a remote, or as otherwise specified.

Instructions

Watch this video or follow the steps to reset your TV. Note: Video playback may not work if trying to view it from the TV Help section.

Restart or Power reset (Step 1)

The menu items and steps may vary, so follow the steps that best match your TV menu

Restart

Using the supplied remote control (easiest):
- Point the remote control to the illumination LED or status LED and press and hold thePOWERbutton of the remote control for about 5 seconds, or until a messagePower offappears.
  Note: Depending on the model and OS, theCancelorRestartscreen may appear after pressing thePOWERbutton on the remote control for 3 seconds or longer. In that case, you can also selectRestartto restart.
  - 1:Illumination LED/status LED
  - 2:Remote controlPOWERbutton
- The TV should restart automatically. Wait for approximately one minute, and the TV will turn back on. If it does not reboot, press thePOWERbutton on the remote control to turn on the TV.
  TV reset operation is complete. Check to see if your issue has been resolved.
Restart using the TV menu. Depending on your TV and using the remote:
- Press (Quick Settings) → Settings → System → Restart → Restart
- Press HOME → Settings → About → Restart → Restart
- Press HOME → Settings → Device Preferences → About → Restart → Restart

Power Reset

Note: Skip this step if your TV power cord is inaccessible.

If you unplug and plug inthepower cable, it may havethesame effect as the reset steps above. If the situation does not change after pressing thePOWERbutton on the remote control, try the following steps. If you leave the TV with the power cord (mains lead) disconnected, the electricity that remains in the unit will be discharged. As a result, unnecessary data and error information in the memory will return to their defaults, and allow you to use the TV again normally.

Turn off the TV.
Unplug the television power cord (mains lead) from the electrical outlet.
Let the television remain without power for 2 minutes.
Plug the power cord (mains lead) back into the electrical outlet.

Note: ForsomeGoogle TVmodels,the following alternative method has the same effect: On the TV, press thePOWERbutton for about 40 seconds, or until the TV turns off.

Factory Data Reset (Step 2)

Factory Data Reset Steps

Forced Factory Data Reset (Step 3)

Forced Factory Data Reset Steps

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