FAQs
Why is My BT login not working? ›
How to fix log-in problems. Many customers find that resetting their password fixes their log-in problems. For security reasons, if you keep putting in the wrong email address or password, we'll lock your account for a short while. Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces ...
How do I get into My BT account? ›You can find your BT account number in the top right corner of your bill. Your account number consists of two letters and eight numbers, for example, EA12345678. To log into the My BT app, you'll need to know your BT ID (a username and password). Your username is usually an email address.
How do I fix My BT email problem? ›BT Email: I can't send or receive email
- Using webmail? Log out of your email account then log back in again. It sounds simple, but it really does work!
- Using an email program? If you're having problems, try logging in to webmail. Send yourself a test email. ...
- Other tips: Check that email addresses are typed correctly.
If you've tried to log in with incorrect BT ID details more than three times, access to My BT will be locked automatically. This is for your own security. You'll have to wait 15 minutes before trying again with the correct details.
Why is BT asking me to verify my account? ›You should be suspicious of any email which asks you to verify your account, or provide personal information such as bank details or login details. Check the email against the points below. If you're still worried, treat it as a phishing email and follow our next step: "I think I've received a phishing email.
What is My BT password and username? ›Forgotten your BT ID username? This is usually your email address. If you've forgotten your username, you can get a reminder by following the steps in the link below. You'll need your email address, phone number and the answer to the security question you chose when you set up the account.
What is the admin password for BT? ›How do I reset the admin password on my BT Hub when I've changed it? > The admin password is on the Hub settings card on the back of the Hub. The admin password is on the Hub settings card on the back of the Hub. The admin password is the Hub settings card on the back of the Hub, or on the label on the base.
How can I contact BT by phone? › Why wont my email let me log-in? ›One of the most common reasons why people can't log into their email address is due to entering an incorrect username or password. It's easy to mistype or forget these details, especially if you have multiple email accounts. To troubleshoot this issue, start by double-checking the username and password you entered.
Why has BT deleted my email account? ›If you have not been using the email account on a regular basis it will have been deleted by BT because of non use. See link.
What email server does BT use? ›
Setup Your Btinternet.com Account with Your Email Program Using IMAP
| Btinternet.com (BT Mail) IMAP Server | mail.btinternet.com |
|---|---|
| IMAP port | 993 |
| IMAP security | SSL / TLS |
| IMAP username | Your full email address |
| IMAP password | Your Btinternet.com password |
When an email address is deleted, you won't be able to log into it. For 60 days, the deleted email address can be reactivated by the BT ID account holder via MyBT.
Why is my account getting locked? ›The common causes for account lockouts are: End-user mistake (typing a wrong username or password) Programs with cached credentials or active threads that retain old credentials.
How long does it take for BT to reactivate? ›We'll reconnect within 24 hours of processing your payment. How long does it take for BT to process my payment? >
Why can't I log into BT Cloud? ›You may also need to activate your BT Cloud account first, by logging into www.bt.com/mybt and clicking on the BT Cloud tile in 'My Extras'. Remember that passwords are case sensitive. So type them in carefully and check you haven't got the Caps Lock key on by mistake.
Why wont my email let me log in? ›One of the most common reasons why people can't log into their email address is due to entering an incorrect username or password. It's easy to mistype or forget these details, especially if you have multiple email accounts. To troubleshoot this issue, start by double-checking the username and password you entered.
Why is My BT email not working on my iPhone? ›Re: BT Mail not syncing with Mail on iPhone
You have configured the account as POP3 rather than IMAP. You need to delete the account and set it up again as IMAP. For some bizarre reason Apple seems to default to POP3 rather than IMAP.
"If you're using an @btinternet.com email address as the login it will link it to your email address. The only way to have separate passwords is to change the login that you use for your BT ID."