Fibre from BT
91% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. Check your speed at bt.com/speed.Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply. ‡
Full Fibre from BT
8% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on home wiring, Wi-Fi connection and time of day.
Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we’ll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible.
93% of calls dealt within UK and Ireland, some specialist teams are located offshore.
Streaming on multiple devices: The number of devices capable of simultaneous HD streaming on each package is based on an assumed minimum required speed of 10Mbps.
Complete Wi-Fi guarantee:
96% UK availability. BT sends additional discs to guarantee a reliable Wi-Fi connection in every room of your home. We’ll send you up-to three discs to ensure a reliable Wi-Fi connection in every room of your home. If you still can’t get a reliable Wi-Fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub2 is connected to the fixed broadband network and it does not cover broadband faults. For full terms see bt.com/legalstuff.
4G Home Broadband
4G speeds vary by location, coverage and demand. Plans for use in fixed location only. 24 month min term. 4G coverage required.
BT Halo
BT Halo offers Our Price Promise, a Keep Connected Promise, double data (or more subject to offer) on your BT Mobile plan and access to Home Tech Experts. No Limits Plan available with selected mobile plans. Our Price Promise: annual price changes still apply. Keep Connected Promise: You’ll need to contact us to report the fault. Mobile network coverage required. Applies for the duration of your fault only. See full BT Halo terms.
BT Home Essentials
See full Home Essentials terms and conditions.
Stay Fast Guarantee
We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling 0800 800 150. If after 30 days we can’t get you back to the speed we promised we’ll give you a £20 Reward card. Up to four claims a year. Excludes outages, connection faults and home wiring outside of BT’s control.
Double Data for BT Broadband Customers
Available to selected new and existing EE customers on a pay monthly handset plan or selected SIM only phone plans who also have an existing eligible BT Broadband Plan. Both accounts to be registered to the same account holder at the same address to benefit from a double data boost on their registered EE Plan. Double data applicable to all numbers registered on the EE account. Double data applied to core data allowance only. One eligible EE account per BT account. Consumer plans only. You can only have one double data offer per EE mobile account. If either the EE or BT account has an outstanding overdue balance, the double data will be removed. If you are no longer an eligible EE or BT customer, double data will be removed. No cash alternative. May take up to 24 hours to activate. For further information around data processing, please see our EE Privacy Policy or BT Privacy Policy.
BT Broadband and EE TV Installation service terms
What we provide
1. We will:
a. install and connect your BT Hub and connect a device to the BT Broadband service;
b. demonstrate a working product and test your Wi-Fi signal;
c. connect any additional kit for other BT products and services such as Complete Wi-Fi;
d. connect your EE TV to the BT Broadband, including any multi-room boxes where applicable; and
e. install a single additional cable / socket if needed in order to connect your BT Broadband Service.
2. You will be responsible for reconnecting any existing devices or equipment you may have.
Providing the Broadband installation service to you
3. In order to provide the service:
a. your property must be located on the UK mainland and Northern Ireland;
b. you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done; and
c. there must be a responsible adult present in your home. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment.
Who will be carrying out the installation service?
4. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Full Fibre).
When the Broadband installation service starts
5. We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays.
6. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.
7. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.
Cancellation
8. You may cancel your agreement for the service at any time before the engineer starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this. For details of charges please see our Tariff Guide.
9. The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service.
Other things you should know
10. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.
Ownership of broadband hubs and TV boxes
- As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub, and Smart Hub 2) and TV Boxes (Z4, G4 and G5) sent out to customers. Not applicable for Hubs and Wi-Fi Discs purchased outright.
- When you replace hubs or boxes, or leave BT, please return those items to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide.
- You have a total of 60 days to return your items and which includes the time taken for us to send out a jiffy bag.
- If you prefer, you may also drop your items off in an EE store (see BT.com/returns for more details)
New Customer Packages:
BT Halo benefits
Our Price Promise: You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.
Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.
Smart Hub 2: available to Halo 3+ customers who don’t already have one.
Home Tech Experts: available to all BT Halo 3 and BT Halo 3+ customers Our Home Tech Experts are trained to install, repair and optimise BT products and service.SeeBT Halo terms.
Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circ*mstances.
Broadband Unlimited with Home Phone
Prices and terms subject to change during the contract term.
For new Broadband Unlimited customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre Essentialwith Home Phone
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 24 months. Price from month 25 currently £38.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre Essential without Home Phone
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 24 months. Price from month 25 currently £33.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 1 with Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £44.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 1 without Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £39.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 2 with Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £46.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 2 without Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £41.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre with Halo3 customers that sign up for 24 months. Price from month 25 currently £69.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo 3 customers that sign up for 24 months. Price from month 25 currently £73.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 250 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 250 with Halo3 customers that sign up for 24 months. Price from month 25 currently £78.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo3 customers that sign up for 24 months. Price from month 25 currently £73.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 300 with Halo 3
Prices and terms subject to change during the contract term.
For new Full Fibre 300 with Halo 3 customers that sign up for 24 months, £78.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 with Halo 3
Prices and terms subject to change during the contract term.
For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre with Halo3+ customers that sign up for 24 months. Price from month 25 currently £80.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo 3+ customers that sign up for 24 months. Price from month 25 currently £84.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 250 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 250 with Halo3+ customers that sign up for 24 months. Price from month 25 currently £89.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo3+ customers that sign up for 24 months. Price from month 25 currently £84.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 300 with Halo 3+
Prices and terms subject to change during the contract term.
For new Full Fibre 300 with Halo 3+ customers that sign up for 24 months, £89.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 with Halo 3+
Prices and terms subject to change during the contract term.
For new Full Fibre 900 with Halo 3+ customers that sign up for 24 months, £95.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 with Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £48.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 without Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £43.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 250 with Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 250 customers that sign up for 24 months. £59.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. BT Virus Protect works on compatible PC/MACs.
Fibre 250 without Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 250 customers that sign up for 24 months. £54.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 with Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £48.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 without Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £43.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 300 with Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 300 customers that sign up for 24 months. £42.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 300 without Home Phone
Prices and terms subject to change during the contract term.
For new Fibre 300 customers that sign up for 24 months. £37.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 500 with Home Phone
Prices and terms subject to change during the contract term.
For new Full Fibre 500 customers that sign up for 24 months. £59.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub.Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 500 without Home Phone
Prices and terms subject to change during the contract term.
For new Full Fibre 500 customers that sign up for 24 months. £54.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub.Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 with Home Phone
Prices and terms subject to change during the contract term.
For new Full Fibre 900 customers that sign up for 24 months. £69.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub.Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 Without Home Phone
Prices and terms subject to change during the contract term.
For new Full Fibre 900 customers that sign up for 24 months. £64.99 a month from month 25. Includes BT Virus Protect and a BT Smart Hub.Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Our Prices and Special Offers
We have set out our prices in a separate document called our Tariff Guide.
Read our Tariff Guide.
Some of our Special Offers also have their own terms.
As of 16th June our broadband pricing will increase to our new standard pricing for the following packages
Fibre 500 £47.99
Fibre 900 £57.99
As of 30th June our broadband pricing will increase to our new standard pricing for the following packages
Fibre Essential £31.99
Fibre 1 £32.99
Fibre 2 £35.99
Fibre 100 £37.99
All terms in our tariff guide apply.
12 Month Student Deals
Broadband Unlimited 12 Months
Prices and terms subject to change during the contract term.
For new Fibre Unlimited customers that sign up for 12 months. Price from month 13 currently £31.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre Essential 12 Months
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 12 months. Price from month 13 currently £33.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 1 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 12 months. Price from month 13 currently £34.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 2 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 2 customers that sign up for 12 months. Price from month 13 currently £38.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 100 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 12 months. Price from month 13 currently £40.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Fibre 250 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 250 customers that sign up for 12 months. Price from month 13 currently £50.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 100 12 months
Prices and terms subject to change during the contract term.
For new Full Fibre 100 customers that sign up for 12 months. Price from month 13 currently £40.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 500 12 months
Prices and terms subject to change during the contract term.
For new Full Fibre 300 customers that sign up for 12 months. Price from month 13 currently £50.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
Full Fibre 900 12 month
Prices and terms subject to change during the contract term. For new Full Fibre 900 customers that sign up for 12 months. Price from month 13 currently £60.99 a month. Includes BT Virus Protect and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs.
30 day rolling contracts
Available via BT.com only. 30 day rolling plan requires 30 days cancellation notice. Any additional products with minimum commitment are not eligible to be taken in conjunction with this offer. Requires £50 activation fee upfront. Line Rental included in monthly cost. Customers will be charged for any unreturned equipment if they decide to cancel.
Reward Card
You must claim your BT Reward Card within 3 months of placing your order on bt.com by entering your details on www.bt.com/manage/bt-reward-card/, and must activate the card within 3 months of issuance.
If installed prior to 31-Oct: Following a successful claim, your card will be sent to the broadband installation address. Offer, BT Reward Card & BT terms apply - www.bt.com/manage/bt-reward-card/
If installed from 1-Nov onwards: Following a successful claim, your card will be sent to the email account you signed up with. Offer, BT Reward Card & BT terms apply - www.bt.com/manage/bt-reward-card/
The card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd.’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD
Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.
Fibre speeds
BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. If your line won't support our top speed, we'll offer the best speed available. We'll always offer the best available speed on your line.
Broadband Extras
BT Virus Protect
BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems.See details.
* based on 5x McAfee True Key licenses and BT Virus Protect
BT Parental Controls
BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time but you will need to add all of your settings again.
